SYSTEM ANALYSIS AND DESIGN

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ICT103: Case Study Shaleeza Sohail NOV2018

T3 2018: ICT103 System Analysis and Design

The Case Study for Assignment 1 and 2

Case Study:

IT Solutions is a small IT service provider company located in Sydney’s Central Business

District (CBD). The staff consists of twenty IT consultants (technicians, designers, systems

analysts, programmers) and two administration staff. The company provides support to a

range of networking, computer hardware, and software problems to businesses in the CBD

area.

The IT consultants are getting a large number of new clients. Clients call and e-mail

whenever they have any kind of networking, hardware or software problem. IT consultants

manage the requests and perform the required tasks. If the problem is complex it may

require multiple trips, and the consultant has to keep track of what he or she has done to

try to fix the problem. Sometimes a second consultant has to be dispatched, necessitating

communication concerning the previous work.

The CEO of IT Solutions wants to develop a system that is both more responsive to clients

and helpful to consultants. He would like to see a system that allows clients to directly enter

their service requests. The system would track the status of each request along with the

hours spent for billing purposes.

Note: The case study requires students to make necessary assumptions, make sure to clearly document all your assumptions in your assignment reports.

ICT103: Assignment 1 Shaleeza Sohail NOV2018

T3 2018: ICT103 System Analysis and Design

Assignment 1

Topic: System Analysis Report

Submission: Submit the Report on Moodle by 23:55 on Sunday 16th December 2018

(Sunday Week 6).

Assignment Details:

The case study is provided in the document ICT103-CaseStudy.docx on Moodle. For assignment 1 you need to prepare a report about system analysis methodologies and methods. Your report must contain at least the following sections:

1. Introduction: Introduce the important aspects of the case study.

2. Methodologies: Briefly describe the System Development Life Cycle (SDLC) and discuss the predictive and adaptive approaches to SDLC, evaluate the usefulness and limitation of each approach as well.

3. Chosen Methodology: You are then required to choose one model that you find suitable for the system given in the case study and justify your choice.

4. Requirement Gathering: Using the information from the case study, discuss requirement finding techniques such as interview, questionnaire etc to capture the business requirements and specifications for developing the system.

5. Requirements: Provide functional and non-functional requirements of the system.

6. Requirement Modeling: Based on the outcome of your requirement analysis carried out above, provide an activity diagram to provide a graphical illustration of the new system and make sure that accurate technical language has been applied.

Your report will be assessed based on the following criteria:

1. Depth of content

2. Accuracy of content

3. Clarity of purpose

4. Depth of analysis

5. Use of language: word choice, grammar, and sentence structure

Details of these criteria are provided in subject outline.

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